Process support/coaching

 

 

What do I mean by process support?

 

In my work as a coach, I accompany people who have the desire to change.

 

I accompany people who are at a crossroads and don't know what/how to do or which path to take. People who are faced with a challenge or a new task and want to prepare for it as well as possible, generally people who do not feel comfortable in a professional/private situation and want to change something.

 

The process facilitator supports the customer in finding a way to deal with the challenging situation or issue and find a solution, as well as creating more choices so that the customer can find a solution that suits them.

 

Sometimes you get so caught up in your problem, you go around in circles between the few choices you have or think you have, or you don't really know what you would like to have different, what the goal is. All you know is that things aren't good at the moment.

 

Too many thoughts, opinions about ourselves and others, self-doubts, values, attitudes, beliefs, fears stand in the way of a satisfied, self-determined life.

 

My job is to clarify with the customer his situation, his needs and define his goal, to accompany him, to activate the resources he needs, to perceive him attentively, to listen actively, to ask systemic questions, to choose the appropriate interventions, so that the customer can find and implement the perfect solution for themselves.

 

It's always about the customer's concerns, where they want to go and not about what I, as a process facilitator, consider appropriate.

 

The customer knows best what is good for them and I fully respect their wishes and solutions.

 

In a session I provide the framework and structure, help to specify the goal with my questions and then plan the steps with the customer that will lead them to the goal. It is the customer who works and ensures the implementation of his solution.

 

I see my job not only as supporting the customer on their way to their goal, but also in examining the goal with them for all side effects and looking at the consequences to ensure that the customer is ready to deal with the possible effects. to accept.

 

I try to leave out my opinions and attitudes, my values and views as much as possible and instead see with the eyes and heart of the customer in order to be able to support him in the best possible way so that he can find a solution that suits him.